Refund policy

House Of Gains Return & Refund Policy

At House Of Gains, we strive to provide high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, please review our return and replacement policy below.

Replacement Period

Customers may request a replacement within 7 days of receiving their order.

Replacement Eligibility

To be eligible for a replacement:

  • The product must be unworn, unused, unwashed, and in its original condition.

  • All original tags, labels, and packaging must be intact.

  • A valid proof of purchase, order confirmation, or order number must be provided.

  • The replacement request must be submitted within 7 days of delivery.

Prepaid Orders

We offer replacements for eligible prepaid orders. Once your replacement request is approved, the replacement order will be processed. Any applicable shipping or handling charges may be communicated before processing.

Cash on Delivery (COD) Orders

Currently, replacements and refunds are not available for Cash on Delivery (COD) orders. If you experience any issue with your order, please contact our support team, and we will work toward a suitable resolution.

Refund Policy

At present, House Of Gains does not offer refunds except in cases where:

  • The customer receives a defective product.

  • The customer receives a damaged product.

  • The customer receives an incorrect item.

In such cases, supporting photographs or videos may be required for verification. Once approved, the refund will be processed to the original payment method within 5–10 business days.

How to Request a Replacement

To initiate a replacement request, please contact us with your order details and the reason for the request.

Email: Houseofgains0098@gmail.com

Please include:

  • Full Name

  • Order Number

  • Product Name

  • Reason for Replacement

  • Clear photographs (if applicable)

Damaged, Defective, or Incorrect Products

Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery so we can evaluate the issue and provide an appropriate solution.

Non-Returnable & Non-Replaceable Items

The following items are not eligible for return, replacement, or refund:

  • Customized or personalized products

  • Gift cards

  • Items purchased during clearance or final sale events

  • Products damaged due to misuse, improper handling, or normal wear and tear

Exchanges

For the quickest resolution, customers may place a new order for the desired item while the replacement request is being processed, subject to approval.

Policy Updates

House Of Gains reserves the right to modify this policy at any time without prior notice. The latest version will always be available on our website.